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The support service does everything possible to retain the client: credit bonuses, soften trading conditions and just stall for time
Broker rejects withdrawal requests due to open trades. An analyst motivates a client to enter trades and hold them for months on end
Client agreements generally prohibit withdrawals during the bonus period and require a crippling turnover to be ‘worked off’
The broker groundlessly accuses clients of violating the rights of the agreement. But it is not uncommon for traders to actually commit serious misdemeanours
The company performs repeated verification, does not accept scanned copies of documents, requests additional references, etc.
The broker demands to deposit payment of commissions, tax, insurance, bribes and the like into his account, which is a real scam
The broker unreasonably terminates access to the account or does so as a sanction for breach of the client agreement
The company representative informs about the refusal to withdraw funds and impossibility of further cooperation. The client loses access to the account
We give tips on effective communication with broker managers and proper interaction with bank employees
Analyse user situations from a legal point of view: identify offences and fraudulent schemes
Provide materials to assist in selecting service providers, using payment services and contacting payment systems
A normal withdrawal usually takes place within 5 days, while a bank-assisted withdrawal takes up to 2 months
Expect to hear back from an expert within an hour.
